FAQs
How can I contact Giga Vitamins?
You can email us at support@gigavitamins.com, and our customer service team will be happy to assist you with any questions or concerns!
Do you ship worldwide?
Yes, we offer worldwide shipping.
Where do you ship from?
We ship from our fulfillment centers in Colorado to ensure fast and reliable delivery.
Can I change or cancel my order?
We process orders as quickly as possible, so any changes or cancellations must be requested within 12 hours of placing your order. If your order has already been processed, you can return it for a full refund once received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
Orders are processed between Monday and Friday and typically take 1-3 business days to be handled before shipping. Please allow additional time during holidays or sales events.
How long will it take to receive my order?
Depending on your location, orders generally arrive within 5-10 business days. Please note that international orders may take longer due to customs processing.
What if I don't receive my order?
If your order hasn’t arrived within 30 days of shipping, you are eligible for a full refund. Please contact us for assistance.
Will I be charged customs and taxes?
Our prices are displayed in US Dollars (USD) and do not include import taxes or duties. Depending on your country, you may be responsible for additional fees determined by your local customs office. We are not responsible for customs delays. For more details, please check with your local customs authority.
How do I return an item?
To initiate a return, please contact us at support@gigavitamins.com with your order details.
What if the item(s) I received are defective, incorrect, or damaged?
If you receive an incorrect, damaged, or defective item, please contact us immediately with your order number and photos of the product. We’ll work quickly to resolve the issue.
When will I receive my refund?
Refunds are issued to your original payment method. If you paid by credit or debit card, the refund will typically appear in your account within 7-10 business days after we process the return or cancellation. If you haven’t received your refund yet, please contact your bank or credit card provider.